• Bookings can be transferred if sent in writing via email at least 48 hours prior to original booked game and is subject to availability. Transfers and cancellations must be confirmed in writing via email at info@mystescape.com.au
  • You will not be due any refund should you cancel your booking.
  • In certain circumstances, we may need to cancel your booking. If we do so we will use reasonable endeavours to contact you as soon as possible. You shall be entitled to a full refund of the price you paid at the time of booking. Alternatively, you may reschedule your booking for another date, within 30 days of the original booking.
  • you arrive 15 minutes or more later than your booked time. In which case, the booking becomes a no-show and entry will be declined.